Bio

Product-focused design leader with 15 years of experience launching products in consumer tech, insurance, and medical devices. Proven ability to create business results and end user value by staying curious, empathetic, and passionate about good design. Skilled at driving strategy, vision, and execution. Experienced at building and managing design teams. Actively creating in Figma.

 

Experience

Director, UX at BNY Mellon / Pershing X

April 2023 - Today

Leading UX for the Reporting & Insights product line for Pershing X’s Wove advisory platform, working closely with product and dev to define the evolution of our reporting services. Overseeing a small team of designers.

VP, UX & Product Management at SiriusPoint

Jan 2022 - April 2023

Head of UX and Product Management function for insurance and reinsurance organization overseeing a small team. Driving simplification and change management of internal systems and processes after merger and acquisition.

  • Manage and scale small international team of designers, front-end developers, and BA/QA to respond to various project needs.

  • Improving the employee experience by reimagining the intranet and leading the strategy for content creation and unification across worldwide locations.

  • Designed and developed concepts for Underwriting Desktop as primary interface for underwriting community.

  • Developed concepts for in-house incubator focused on insuretech solutions.

Product Design Instructor at University of Kentucky

Jan 2023 - Today

Teaching UI/UX and prototyping course to undergraduate Product Design and Biomedical Engineering students. Leveraging Figma for student course work and all course content.

Director, UX & Design at ProSight Specialty Insurance

Oct 2018 - Dec 2021 (promoted, previously served as Sr UX Designer from 2017-2018)

Led design team responsible for ProSight’s digital products for customers, brokers, and internal employees. Responsible for all aspects of research, design and product strategy. Developed and executed roadmap for digital products in concert with product lead, business stakeholders, and customer feedback.

  • Managed and grew small team of designers responsible for all of ProSight’s digital products. Mentored designers, business analysts, and QA.

  • Champion of UX as core discipline within the organization, expanding from digital products to impact customer experience of key touchpoints like claims, billing, premium audit, and loss control.

  • Redesigned broker and customer portals; established Design System; led digital transformation of business processes to promote more self-service and efficiency for key touch points like bill pay, submissions, endorsements, and online quoting; introduced new productivity features to Claim system.

  • In addition to core UX responsibilities, also took on content creation, marketing, customer training, and change management to drive adoption of new processes.

Senior UX Designer at ProSight Specialty Insurance

Sep 2017 - Oct 2018 (promoted to Design Director in Oct 2018)

Founding member of design team responsible for instituting UX as a discipline and building a digital team. Launched ProSight Direct, a direct-to-consumer insurance platform for independent business professionals. Responsible for end-to-end, mobile-first experience from marketing website to the quoting journey, check-out, and management of policies on the customer portal.

  • Led UX and design of ProSight Direct’s initial launch, overseeing contributions from multiple designers internally and externally. Successfully transferred all design efforts to internal resources within one month of hire resulting in increased speed of execution, internal knowledge ownership, and reduction of costs.

  • Design and developed custom, responsive experience to quote-bind-issue an insurance policy in under two minutes, along with a self-servicing platform for policyholders to view coverage/documents, generate instant proof of insurance, process endorsements, submit a claim, and cancel their policy. Product was shipped in 8 months.

  • Drove organizational change positioning UX as differentiator and competitive advantage, effectively establishing UX as key stakeholder in digital product development efforts.

  • Helped establish ProSight Direct’s UX strategy, brand identity, tone, voice, visual direction, and design system.

  • Core team member involved with building digital team, successfully filling 8 positions for product, design, dev, and digital marketing.

Senior UX Designer II at Samsung

May 2014 - Sep 2017

Established UI/UX service offering and developed experiences with Samsung Business Services team for enterprise customers. Also led launch of flagship mobile devices (Galaxy and Note series) with Mobile team servicing Verizon Wireless.

  • Designed and developed tailored web, mobile, and wearable solutions for enterprise customers like Costco and Bayer while championing UX as a service.

  • Project lead overseeing launch of flagship devices, working closely with carrier team and global dev team.

  • Developed engaging UI proposals to enhance customer experience for North American market while working within existing framework.

  • Designed and maintained custom Setup Wizard app according to carrier requirements, evolving with latest iterations of Android and TouchWiz.

  • Acted as UX QA throughout development for rapid refinement with software team.

  • Conducted research studies and reports related to trends, user preference, market data and consumer reviews for global executive team.

Senior UX Designer at Mindray Medical

Oct 2011 - May 2014

Led interface design on patient monitoring, anesthesia, and ultrasound product lines as part of a global development team. Responsible for end-to-end process from research, interface design, high-fidelity UI, and user testing.

  • Designed and developed user interface for A7 anesthesia platform, adding modules for electronic flow control, gas optimization, back-up system, history, start-up tests, and error handling.

  • Designed and developed user experience for TE7 point-of-care ultrasound platform, focusing on navigation, advanced modes, and advanced measurements.

  • Developed concepts for patient monitoring and vital sign devices.

UI Designer at HS Design

June 2009 - Aug 2011

Cross-functional role as researcher and designer collaborating with industrial design and engineering to develop medical and life science products for various start-ups.

  • Designed and developed MDEA award winning cancer screening device in partnership with Johns Hopkins. Responsible for research, strategy, workflow, user interface, and cartridge design.

  • Designed and developed UI for high-throughput pathology slide scanner in partnership with GE and UPMC.

 

Core Strengths

Customer centric, always advocating for users

Effective communicator, with open mind & ears

Collaborative, focused on success of team

Detail oriented, champion of consistency

Problem solver, innate ability to deep dive

Education

B.S. in Industrial Design, Summa Cum Laude

Virginia Tech, May 2009

Training/Course Work

MIT Sloan Executive Education

ProSight Leadership Training

Imparture Digital Product Management

Patents & Awards

USPTO, Dual mode electronic flow control system (US 8,978,688 B2)

ProSight Mountaineer Award

MDEA Silver, BioMarker Strategies

Excellence in Industrial Design Thesis

Excellence in Industrial Design Book Award

Expertise

UX & UI Design

User Research & Testing

Design Leadership

Product Strategy

Process Redesign

Workflow Analysis

Prototyping

Visual Design

Tools & Software

Figma, Miro, Sketch, InVision, Zeplin, Abstract, Adobe CS, Microsoft Suite, Google Suite, Jira, Azure, Monday.com, Trello, Teams, Slack